Hong Kong employees’ satisfaction over their benefits package is below the global average, underscoring the need for employers to invest further in benefits amid well-being challenges faced by workers.
This is according to the latest Cigna Healthcare International Health Global Study 2025, which included 1,000 respondents in Hong Kong.
It found that just 35% of employees are satisfied with their employee benefits package, below the global average of 39%, amid gaps in benefits offered and communication lapses from employers.
“Employers should go beyond benefits like flexible time off. They should incorporate financial wellness resources, EAPs for mental health services, and other wellness stipends to support diverse needs,” the report read.
“They should communicate the services available, so employees are aware of what they have access to.”
The findings come as employees face various barriers to healthcare access in Hong Kong, including costs and concerns with wait times. Many employees also noted that they don’t think they need to get care.
When it comes to mental health, employees are also opting out of getting care because of costs, despite many of them saying they are stressed about the future (41%), their personal finance (35%), and the current cost of living (25%).
“Employers should promote the services available to employees, letting them know what’s in network and a part of benefits packages,” the report said.
“Managers should foster a culture normalising mental health support to improve productivity.”
How can employers help
Employers can also help employees get access to care by offering virtual services that significantly reduce wait times, according to the report.
“Employers can subsidise healthcare costs or provide onsite clinics to lessen financial burdens on employees,” it added.
The report further stressed that fostering connected workplace cultures and prioritising benefits communications are critical in assisting employees get the care they need.
“When organisations invest in the whole person, they not only improve well-being but also unlock the full potential of their workforce,” the report read.