If careers came with a user manual, the first chapter would probably read: “Congratulations on your new role. Please note that your ability to say ‘no’ may determine the rest of your professional happiness. Good luck.”
Since life didn’t ship that manual, most of us learn boundaries the hard way—usually somewhere between taking on one extra project “just to help”, answering messages at 11:57 p.m., or agreeing to hire “my cousin’s friend’s nephew because he’s a very sharp boy”.
This feature dives into five real boundaries HR professionals have used to restore sanity, save relationships, and sometimes, unintentionally, gain legendary status in their workplaces. Because behind all the policies, pep talks, and performance reviews, HR folk are also humans—just trying to protect their peace.
- Say “No”—But say it beautifully
Every HR professional has experienced it—the magical moment when a hiring manager beams and says, “This one is perfect!” And your gut whispers, “He absolutely is not.”
Chandrasekhar Mukherjee, a senior HR leader, puts it beautifully: “You will have so many instances where you need to say ‘no’. But it’s important you say it appropriately—using the right words. Sometimes you may be right, but if you say it wrong, that’s where the trouble begins.”
He recalls situations where entire panels had selected a candidate, but one conversation in the final round told him something wasn’t right—maybe a mismatch in values, a shaky attitude towards ethics, or simply the wrong cultural vibe. Saying no in front of an excited line manager wasn’t fun. But explaining the why—calmly, factually, respectfully—saved the company months of pain.
And the cherry on top? “When HR hires the wrong person, HR gets all the slack,” he laughs.
The boundary: Don’t hire against your gut—even if everyone else loves the CV. Because cultural misfits don’t become cultural icons just because we hope they will.
- Say “No” to halo effects, favourites, and promotion drama
We’ve all seen the favourite employee who magically floats to the top, the “star performer” whose rating defies logic, or the smooth-talker who collects increments like Pokémon badges.
One of the toughest boundaries in HR is learning to say: “No, this is not fair.”
Anil Mohanty, group CHRO, Falcon Marine, has seen all of it. “In HR, both the employer and the employee must trust you. To be seen as fair is extremely important,” he says. “Sometimes you have to put your foot down and say, ‘No, this is not fair, and here’s why.’”
It’s uncomfortable, sometimes political, occasionally dramatic—but crucial. Refusing to adjust ratings or bend rules for special cases protects the credibility that HR is built on. And the unspoken perk? Employees trust HR much more when they know no one gets a secret fast pass.
The boundary: No to bending fairness—even when bending is the easiest thing to do.
Relatable translation: No, Rajiv is not getting a promotion because he once stayed in the office till 1 a.m. to fix his boss’s PowerPoint.
- Say “No” to using power for perks
This one is oddly endearing because saying no to privileges is so rare today.
Mukherjee shares stories of deliberately not using policies that benefitted senior leaders because they didn’t align with his personal values.
There’s one story that could be a scene from a workplace sitcom: He had access to 50 official cars as part of admin responsibilities. One day he needed to go for a dental procedure. The chairman asked, “Why didn’t you take a car?” He replied: “Because this is my personal work. I will go on my own.”
This tiny “no” created a ripple effect. Suddenly, junior employees felt braver to set limits. Managers stopped assuming HR would make exceptions “because everyone does.” And people realised that leadership isn’t a privilege—it’s a responsibility.
The boundary: No to using power in ways you wouldn’t allow others to.
In simpler terms: “Just because I can, doesn’t mean I should.”
- The “No” that protects your time and mental space
Now for the universal boundary that every HR person secretly dreams of mastering: saying no to unreasonable expectations.
Vivek Tripathi, VP-HR at NewGen, once remarked that HR personnel feel in their bones: “Boundaries are not barriers—they are filters that make us better at our jobs and saner as people.”
For him, the career-changing boundary was learning to say no to constant availability. HR is often seen as the emotional emergency room—always open, always on call, always ready. But Tripathi realised early on that if HR doesn’t protect its own headspace, its decisions get clouded, its energy drains, and its empathy evaporates.
His rule is simple: Not every message needs an instant response. Not every issue is a crisis. Not every ‘quick call’ needs to happen at 10 p.m.
By saying no to round-the-clock accessibility, he became sharper, calmer, and ironically, more respected. Because when you value your time, others learn to value it too.
The message: Boundaries don’t make you less helpful. They make your help meaningful.
- The “No” that built respect
If you’ve ever handled unions, factory teams, or large operational workforces, you know this truth: they know everything. They know who you talk to, who you avoid, who visited your cabin, and whether your tea was served with sugar or sweetener.
“Union leaders know what’s cooking in your home,” Mukherjee laughs. “If you are squeaky clean and fair, they respect you. Deeply.”
He shares how saying no to backdoor deals, pressure tactics, and “adjustments” made negotiations smoother. Once, during a bargaining agreement, the union forgot to include a benefit they had agreed on earlier. He insisted on adding it back—even though the organisation would have benefitted by ignoring it.
“For years after that, whenever I said something, they trusted me completely,” he recalls.
The boundary: No to shortcuts. Yes to long-term trust.
The bottom line
Boundaries aren’t walls—they’re the quiet guardrails that keep your career and mind from rolling into a ditch. And HR professionals, who spend most of their day supporting others, often forget that they deserve boundaries too.
So the next time someone asks you for something that drains you, pressures you, or conflicts with your values, try saying the most liberating two-letter word in corporate history:
No.
Not aggressive. Not dramatic. Just firm, kind, and clear.
Because as our HR leaders remind us—one well-placed “no” can change your career. And maybe your Friday evening too.
Source – https://www.hrkatha.com/features/the-no-that-saves-hr-leaders-their-sanity/