TeamViewer has launched TeamViewer ONE, a unified digital workplace management platform powered by AI features designed to help organisations reduce downtime, optimise IT support, and elevate employee experience at scale.
The company will present the new platform at the Gartner Digital Workplace Summit in London this week.
“The digital workplace is no longer a future vision, it’s the reality of how every business operates today,” said Mark Banfield, Chief Commercial Officer at TeamViewer.
Almost all workplaces are digital nowadays, and companies need to support their employees whether they work in an office, at home, on the shop floor, or out in the field. As the number of tools and technologies has exploded, so has the complexity for IT teams and end-users.”
“With TeamViewer ONE, we’re helping customers cut through that complexity with a unified platform that meets their needs today and
evolves with them tomorrow—whether they’re just starting out or managing thousands of endpoints globally.”
Why Improved Employee Experience Matters
Managing a patchwork of disconnected IT tools remains a challenge for many organisations, leading to increased complexity, higher costs, and operational inefficiencies.
Many IT leaders are now prioritising vendor consolidation to streamline operations and reduce burdens.
An October 2023 poll from cio.com found that 95 percent of IT executives planned to consolidate vendors within one year, with 80 percent citing the need to reduce the number of point solutions.
According to TeamViewer, this “growing shift” highlights the demand for unified platforms that simplify IT operations while boosting performance, security, and scalability.
So, What Does TeamViewer ONE Do?
The company says its platform brings together remote monitoring and management (RMM), remote connectivity, digital employee experience (DEX), and AI-powered features into one comprehensive solution under a single licence, which it claims makes it the only platform to deliver all these capabilities seamlessly for businesses of any size.
- TeamViewer RMM: Device monitoring and management with built-in endpoint security, mobile device management (MDM), and patching, helping IT teams stay ahead of potential issues, reduce disruptions, and ensure device compliance across the workforce.
- TeamViewer Intelligence: AI-driven support tools like CoPilot provide real-time diagnostics and context-aware troubleshooting recommendations, while session insights generate automatic, structured reports to help IT teams analyse trends and improve performance.
- TeamViewer Remote Connectivity: Remote access and control, enabling IT teams to provide assistance across distributed workforces and devices, wherever they are.
- TeamViewer DEX: Designed to monitor and improve DEX, with real-time visibility into endpoint health, performance trends, and user-impacting issues.
“Companies today can’t afford to fly blind when it comes to employee experience and IT health,” said Mei Dent, Chief Product and Technology Officer at TeamViewer.
“With rising pressure to consolidate fragmented tech stacks, strengthen security, and meet evolving compliance standards, TeamViewer ONE brings intelligence, automation, and visibility into a single platform, enabling IT teams to replace siloed tools with a seamless, AI-powered experience.
“This frees IT teams from repetitive tasks and manual troubleshooting, allowing them to focus on higher-impact initiatives that drive real value for the business.”
Earlier this year, the company announced an integration of Google Meet, aimed at reducing barriers in remote support.
The move enabled users to access remote support and troubleshoot directly within their meetings, eliminating the need to switch between apps.