LTIMindtree has developed and deployed around 1,500 artificial intelligence–powered “digital employees” across key operational areas including finance, infrastructure management and customer service, signalling a major shift in how the IT services major plans to scale in the AI era. According to a recent media report, the company’s CEO Venu Lambu said the digital workforce is now embedded across internal processes, each designed with a unique persona, employee identity and AI-generated face. These AI agents operate under the supervision of human mentors, who are responsible for training, oversight and performance evaluation.
The company’s use of digital agents is beginning to show early signs of breaking the traditional link between headcount and revenue. As per the media report, LTIMindtree added over USD 64 million in incremental revenue in the first half of FY26, recording more than 2 per cent growth across two quarters, even as lateral hiring steadily declined. Experienced headcount reportedly fell by nearly 1,900 during this period, with the company shifting its hiring strategy toward freshers to correct organisational pyramids and redeploying employees from governance layers into delivery roles.
Over the next five years, LTIMindtree plans to double revenue but does not expect to double its workforce. Instead, headcount is expected to rise at only 1.2x to 1.3x the current level, supported by a combination of fresher intake, reskilling and AI-driven operational efficiencies.
The finance function has emerged as one of the biggest users of these AI agents, now handling compliance checks, invoice processing and accounts receivable notifications with humans remaining in the loop for verification. On the operations side, freshers are being increasingly assigned to infrastructure-related tasks, supported by these digital agents.
Internally, the company refers to AI agents as digital employees, while human workers are positioned as their managers—an approach designed to drive structured collaboration rather than replacement. LTIMindtree has also developed AI agents for senior leadership, including an internal agent for the CEO, and has begun rolling out agents for HR and sales. One such sales agent, built on Microsoft’s Copilot, helps teams quickly access global case studies and client examples and was showcased at Microsoft Ignite.
The company believes this blended model of digital and human talent will allow it to scale efficiently while creating new forms of value for clients and employees in the AI-accelerated services landscape.
Source – https://www.bwpeople.in/article/ltimindtree-deploys-1-500-ai-powered-digital-employees-582154