Dell Technologies seems to be facing some internal unrest after the chief human resource officer Jenn Saavedra revealed the results of the company’s annual employee engagement survey , ‘Tell Dell’. The company claims that the survey is designed to understand the workplace sentiment. As reported by Business Insider, the Tell Dell survey of Dell Technologies revealed a dramatic drop in employee satisfaction. The results of the survey shared by the Saavedra revealed that employee net promoter score (eNPS) has dropped to 32 which is down by 50% over two years. eNPS an important metric which measures how likely employees are to recommend Dell as a workplace.
Dell’s chief HR office reveals employees at Dell are ‘not ok’
As reported by Business Insider, chief human resource officer Jenn Saavedra after the ‘Tell Dell’ survey has acknowledged the eNPS score was ‘below the benchmark we aim to achieve’ he also attributed the decline to the ‘pace and scale of change’ within Dell’s working environment. Saavedra said the eNPS score was “below the benchmark we do aim to achieve, and we take that seriously.”
As per the BI report, Saavedra also told employees that Dell had been “navigating a lot of change both within the company and in the broader environment,” adding that the pace and scale of the change had been “a lot.”
What the Tell Dell survey reveals about the working at Dell
As per the survey some of the key factors which are driving discontent among employees. As per the report one of the key reason of discontentment is the return-to-office mandate which require the Dell employees to come to office five-days in a week. Another reason is the ongoing layoffs. The company has reduced its workforce by 25,000 employees in the past two years. Fatigue in the marketing and support teams due to AI-driven restructuring. Finally, the loss of trust and flexibility with employees and lack of job security are also the reason.One of the long-time engineer at Dell told BI, “I was more negative on my Tell Dell than I have ever been.”
Despite low eNPS, the score of Dell’s leader net promote stood around 76. The employees have praised their managers for being supportive. Saavedra also mentioned that Dell is working to increase transparency via quarterly updates and more engaged team conversations.
Dell has also positioned itself as an important player in the AI infrastructure with its ISG division growing 29% year-over-year, and total revenue reaching $95.6 billion in FY2024. However, internally the employees are feeling less optimistic.